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MBJ Keon Davis

Chick-fil-A’s beloved chicken sandwiches, crispy waffle fries and more bring folks to the Eastdale Mall location of the popular franchise, but it’s the people, like owner/operator Jason Soriano, who make a meal there a truly pleasant experience.

How did you get involved at Chick-fil-A? My family has a rich history with the company. My grandfather opened the Eastdale Mall location in 1977. My father and mother both worked with him in that business. In 1982, my parents opened their own franchise in Auburn. In 1992, my family and I trans-ferred back to Montgomery to open the area’s first free-standing Chick-fil-A. My father now has the East-Chase and RSA Tower locations and my uncle works with him at those locations. My sister is operator of the franchise in Northport, Alabama. 

How many chicken sandwiches do you sell in a week? Approximately 2,000

How do you keep the level of service at your Chick-fil-A so high? Our service philos-ophy is best summed up in the teachings of Jesus in Matthew 5:41 where he says, “and whosoever shall compel you to go one mile, go with him two.” When we go above and beyond what is expected of us, we are living in the second mile and having a positive im-pact on those around us. My desire is for our guests at Chick-fil-A to experience some element of second mile service on every visit. I continuously recalibrate my team on the Chick-fil-A Service Model to confirm we are giving fantastic guest experiences. 

What challenges has your business faced? As shopping trends have changed, we have seen a decrease in foot traffic within the mall.

How are you addressing this? While all areas of the business are important, we have put a renewed emphasis on catering. We offer delivery for our catering clients and no event is too large or small.

OWNED & OPERATED SINCE 2016
chick-fil-a.com/eastdalemall

A GOOD START
I enjoy providing the first work experience for so many young people. Our goal is to teach them excellent work habits that will stick with them through the rest of their career. My favorite thing is to see a timid high school kid transform into an inspiring leader during their time working in my restaurant.

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